Pooja Jha
Social Sailor Entertainment LLP · January — July 2025
My role involved managing day-to-day operations, coordinating with city teams and vendors, tracking finances, handling customer queries, and supporting marketing initiatives. Working in a fast-paced environment gave me hands-on experience in managing multiple responsibilities, solving operational challenges, and ensuring smooth event execution.
OPERATIONS
FINANCE
CUSTOMER SUPPORT
INFLUENCER MARKETING
REPORTING
Event run-sheet
Weekend workshop
ON TRACK
✓
Venue & logistics confirmed
✓
Vendors briefed
✓
Bookings & reschedules answered
✓
Influencer posts scheduled
Expenses & reimbursements logged
Event P&L updated
Key responsibilities & contributions
Operations & event management
Coordinated event logistics, venue arrangements, vendor communication, and on-ground requirements to ensure seamless execution of workshops and social experiences.
Finance & budget tracking
Maintained event-level financial records, monitored revenue and expenses, tracked reimbursements and payments, and supported profit-and-loss reporting.
Scheduling & team coordination
Managed schedules, coordinated with city heads and team members, followed up on deliverables, and helped keep operational activities on track.
Customer support
Handled customer queries, booking-related concerns, event updates, and rescheduling requests while ensuring clear communication and a positive customer experience.
Influencer marketing & promotion
Supported promotional activities and influencer coordination to improve event visibility and audience engagement.
Process & reporting
Worked with spreadsheets and digital tools to track event performance, monitor expenses, consolidate reports, and improve coordination across teams.
What I learned
My experience at Social Sailor strengthened my ability to manage multiple workstreams, coordinate cross-functional teams, make data-informed decisions, and take ownership of tasks from planning through execution.
It also helped me understand the relationship between operational efficiency, financial performance, and customer satisfaction.
OPERATIONAL EFFICIENCY
FINANCIAL PERFORMANCE
CUSTOMER SATISFACTION
Where it led